Legacy Application Support

Ardent provides mainframe development, maintenance and support services to a growing customer base. Using a project-based or bundled approach, Ardent tailors a solution/service delivery model to provide services required.

Ardent provides support services to ensure the continual operational capability and performance level of software systems and applications including, but not limited to, the following:

  • Resolution of issues
  • Analytical/technical support to ensure current software functionality with existing and possible future system software or database management system software changes, enhancements, or upgrades
  • Modifications to application/programming code to resolve problems resulting from software upgrades or other changes in the development, test and production environments due to patching or upgrades or to address customer-driven and/or Government-driven functional business requirements
  • On-the-job training and/or formal training as requested
  • User guides, technical documentation, and other supporting documentation, following Government standards and polices, for all modifications and/or enhancements
  • Reporting support