Ardent provides day-to-day application and programming sustainment support for applications deployed in the production environment. This includes, but is not limited to, customer assistance to address questions/concerns, customer support for production data modifications/updates, monitoring/troubleshooting problems, and working Government-mandates concerning upgrades, patches, and security remediation, etc.
Ardent provides support services to ensure the continual operational capability and performance level of software systems and applications including, but not limited to, the following:
- Resolution of issues
- Analytical/technical support to ensure current software functionality with existing and possible future system software or database management system software changes, enhancements, or upgrades
- Modifications to application/programming code to resolve problems resulting from software upgrades or other changes in the development, test and production environments due to patching or upgrades or to address customer-driven and/or Government-driven functional business requirements
- On-the-job training and/or formal training as requested
- User guides, technical documentation, and other supporting documentation, following Government standards and polices, for all modifications and/or enhancements
- Reporting support