Technical Helpdesk Support Services

Immediate, reliable customer support at your fingertips

If your business is facing challenges in identifying and resolving technical issues, Ardent can help address them by providing technical support over voice and email. Along with providing experienced technical support personnel, we take customer support services a step higher by making sure we understand the background of our customers’ business environment, system variables, and business requirements. This way, we provide the assistance you need to help you get back to work.

 

Managed technical support services

  • Network support
  • Remote network services
  • Remote server services
  • Remote infrastructure support

Enterprise technical helpdesk services

  • Issue resolutions
  • Knowledge management
  • Application & software support
  • Reporting and decision support
  • Trouble ticket management

Post-sales support services

  • Troubleshooting
  • Installation support
  • Warranty support
  • Desktop support
  • Application support