Technical Helpdesk Support Services & Call Centers

Immediate, reliable customer support at your fingertips

If your business is facing challenges in identifying and resolving technical issues, Ardent will help you address them by providing technical support over voice and email. We take customer support services a step higher by making sure we understand the background of our customers’ business environment, system variables, and business requirements. We ensure that our clients are served with the latest technology and infrastructure, to provide superior customer support and fuel positive growth for our client business. Our help desk and call services can manage and support tiers 1-3 and cover a variety of areas, including:

  • Network support
  • Remote network and server services
  • Remote infrastructure support
  • Knowledge management
  • Application & software support
  • Reporting and decision support
  • Trouble ticket management
  • Troubleshooting