Ardent is a certified 20000-1:2018 company. This standard specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve the company’s Service Management System. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.
Key components are:
- Benchmark how managed services are delivered
- Measure service levels and assess performance
- Demonstrate reliability and high quality of service